Aftermemo
-Digital Legacy
Duration
7 Weeks
Methodology
Double Diamond
My Role
UX/UI Designer
Support internet users in managing the afterlife of their digital assets and to help people maintain emotional ties with their loved ones
Tools
Overview
A survey suggest that only 8% of respondents had considered a clear plan for digital legacy. These Unassigned digital assets will potentially raise ethical and moral problems about the protection of one's digital identity (Elisabeth, 2021).
So, A centralised information management platform might help face the challenges posed by death in the digital age humanely.
Digital will
Step-by-step digital wills making process to manage the destination of your digital assets. Guidance texts and instructions to help people understand digital legacy related knowledge.
Personal museum
This feature allows users to record key moments with loved ones and arrange them in a timeline. Beautiful memories do not disappear with death, they just exist in another form
Time capsule
A time capsule that can be sent at regular intervals. What do you want to leave behind? A letter, or a photo album. We'll help you send it out after you've left as your last message
What aming for
How can we provide digital legacy management services so that our customers can achieve a more professional and clear plan ?
[001]
Understanding
Our Users
Even though most users have some ideas about how to deal with their digital legacy.
Most of people (68.8%) don’t have actually made arrangements for it
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Emotional bonds: The value of inherited personal emotional digital assets in maintaining an emotional connection
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‘Well-prepared’: People often think that making a will is very complicated, and that it is something that needs to be done only after thorough preparation
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The process is too complex: Most people are relatively new to digital inheritance and therefore prefer to engage the assistance of a specialist solicitor or third party platform to complete
What influences people to make arrangements for their digital legacy?
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Age range: 24-40
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1 Female and 4 Male
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2 Single, 1 Engaged, 2 Married and with kids
Term of Service
The handling of digital legacies should be divided into two phases:
For digital wills
To help administer the legacy
In previous studies, we have considered the needs of users more from the perspective of making a will. However, It is also important how relatives deal with these assets in accordance with the wishes of the deceased. In summary, the terms of service often take more time to find and the information on the documents required to apply is not clearly labelled. This is not user friendly for those who want to understand the service.
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Access to documents
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Fill in the details
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Upload the required documents
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Waiting for processing
[002]
What is Opportunity
We can broadly divide our user personas into two types, based on the type of people who use our service, testators and heirs. Therefore, the following three personas were created in order to outline the goals, needs, and pain points of the user.
Depending on the persona, we can see a lack of understanding of digital estate disposal and a perception that being too complex can initially frustrate users.
Simplify the processing process of digital heritage and provide guidance information for different categories of users to reduce their avoidance.
Mental Model
Using user insights as well as personas, I completed a mental model that represents how users will deal with digital legacies, which features they need, and how they feel about those features. In the lower part of the model, we presented initial, unintegrated functionality concepts and used colours to differentiate the level of possibilities.
[003]
Find our way
With the use of "How might we?" it became clear what the main issue we were trying to solve was.
Solution
Guider
Guidance texts and instructions to help people understand digital legacy related knowledge
Personal museum
A digital memorial to record key moments with a loved one
Digital will
Step-by-step digital wills making process to manage the destination of your digital assets
Time capsule
A time capsule sent at regular time to deliver what the user wants to say after they die
Ideation
Service Blueprint
As the process of digital inheritance includes both trustees and successors, the service flow blueprint has been summarised by two different coloured squares. They represent the visible front-end interactions for each user behavioural step in the application, as well as the invisible back-end technologies and virtual touchpoints that support these interactions.
[004]
Final Design
Test
Low-fi and mid-fi test with four participants.
The results of the test were quite positive, with participants reporting that the product largely met their needs for digital heritage processing. After completing the testing, and based on the user feedback, some pages were added and modified the content of existing pages. The changes were as follows:
1. Add more page and separate different aim
For plan or manage a death: The home page is a guide to the product's features through introductory content
Report: A clear picture of the current state of management of digital heritage
3. Clarify the function
Introduction: Introduction to the role of the personal digital museum and the removal of the entrance to the memorial mode
2. Change the style and main contents of homepage
Instructions: The home page is a guide to the product's features through introductory content
Content-oriented: Added lead text.
4. Revise the tone of description
Sub-title: Part of the text has been changed to remove misunderstanding.
Package display: The user can see the final look when selecting the delivery service, which is more specific
Hi-fi Prototype
Digital will
Create a digital will online and plan ahead for the destination of your digital legacy
This feature allows users to create their own online encrypted digital will, which can be updated at any time to plan for the future. The digital footprint report helps users to know the current status and to get a clear picture of any unprocessed digital legacies
Time Capsule
Leave your goodbye message
The digital capsule allows users to leave their last message in any form and send it on schedule at a time set by the user. We offer both courier and online delivery options to meet the different needs of our users
Guidence and Instructions
Guidance texts to guide users quickly through the knowledge needed to deal with their digital legacy
The App will provide two portals with different functions for those who need to plan their digital legacy and those who help the deceased manage their digital death
Provides instructional articles and a help group centre to provide users with a guide to handling their digital heritage. A personalised service tailored to the user's own needs.
Personal Museum
Create a digital museum of your own, preserve memories with the important one.
Create your own personal digital museum to record those precious moments, leaving behind those moments in the form of a timeline, as well as your instant thoughts. They will take the place of your loved ones in another form
Managing Death
Helping trustees make it easier to follow up on digital estates
For digital wills containing a wealth of information, with our action checklist, trustees will know more quickly where to start, while online advisors will provide one-to-one help.
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In addition to this, depending on the open access to the digital museum of the deceased, those who are granted access can view the content and send their condolences
Link to Demo
The weak point of this project is that information is secure. The initial concept was to use blockchain encryption to record and store this information for maximum privacy and security. However, this could not be presented in the final prototype due to technical limitations. In an era of progressive internet development, this trend is bound to drive digital estate planning to become more prominent in the foreseeable future. If this product can be combined with blockchain technology, it will open up even greater opportunities.